We wrote this policy to help you understand what information we collect, how we use it and what choices you have about it. Because we’re an internet company, some of the concepts below are a little technical, but we’ve tried our best to explain things in a simple and clear way. We welcome your questions and comments on this policy.Please read this privacy policy carefully. It applies to all interactions you have with Clug's services.
With regard to each of your visits to our website we may automatically collect the following information:Technical information, including the Internet protocol (IP) address used to connect your computer,tablet, mobile or other device (each being a “Device”) to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, information you post online either on our website or on a third-party social media site to which we have access. We may also convert your Clug sessions into simulations which are stored and viewable by Clug as recordings. These simulations will be used by Clug for customer support troubleshooting and product improvements.
Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Disclaimer where we are carrying out the role of data processor (for the purposes of the GDPR where applicable)To the extent that we are carrying out the function as data processor for a third party controller in connection with any of your personal data, then we will comply with this privacy policy and the GDPR to the extent that it applies to us as a data processor, however to the fullest extent permissible by law, we disclaim all liability whatsoever for all duties, obligations or other legal requirements which are proper to such third party data controller, which for the avoidance of doubt may be the Licensee to whom access to our Service may have been provided.
Information we collect about you. We will use this information:
Disclosure of your information
We may share your personal data with our Affiliates and third party service providers (e.g. who assist us with technical, payment and delivery services) in accordance with this policy.
We may also disclose your personal data if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our standard terms of use; or to protect our rights, property, our customers, clients, Affiliates, or other related third parties. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Security of information we store and transfer
All information you provide to us is stored on secured servers. Any payment transactions will be encrypted using Secure Sockets Layer (SSL) technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website or Service, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. It is important for you to protect against unauthorised access to your password and to your computer, so we advise that you sign off when you have finished using a shared computer and strongly recommend that you do not use the browser’s password memory function as that would permit other people using your Device to access your personal data.
Others
Our Services are dynamic, and we often introduce new features, which may require the collection of new information. If we collect materially different personal data or materially change how we use your data, we will notify you and may also modify this Privacy Policy.
Security
We implement security safeguards designed to protect your data, such as HTTPS. We regularly monitor our systems for possible vulnerabilities and attacks. However, we cannot warrant the security of any information that you send us. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
Customer Support
We use the data (which can include your communications) to investigate, respond to and resolve complaints and Service issues (e.g., bugs etc).
Developing Services and Research
We use data, including public feedback, to conduct research and development for the further development of our Services in order to provide you and others with a better, more intuitive and personalized experience, drive growth and engagement on our Services.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the pages we use to collect your data. You can also exercise the right at any time by contacting us at support@clug.io.
Marketing
We may from time to time provide you with an “opt in” or “opt-out” mechanism, subject to the requirements of applicable Australian privacy laws or the GDPR. An “opt-in” mechanism will provide you the opportunity to positively indicate that you would like or do not object to our sending you such further communications and we will not send you any unless you have “opted-in”. An “opt-out” mechanism will provide you the opportunity to indicate that you do not want us to send you such further communications, and if you “opt-out” we will not send you any.
In each instance, opting-in or opting-out will be up to you and, in addition, if you do not want us to use your personal data for a particular purpose or disclose it to a third party, you may “opt out” at any time by contacting us as provided below. Please note, by opting-out, you may not be able to participate in certain activities on our website/Service. Specific opt-outs may also be provided at the point of collection or along with the communications to you.
Privacy complaints
If you believe that we have breached any applicable privacy laws, or you wish to make a complaint about the way we have handled your personal data, we encourage you to contact us via e-mail to support@clug.io. We will respond within a reasonable period of receiving your complaint.
How we make changes to this policy:
We may change this policy from time to time and if we do, we’ll post any changes on this page. If you continue to use Clug after those changes are in effect, you agree to the new policy. If the changes are significant, we may provide a more prominent notice or get your consent, as required by law.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to support@clug.io.